If your company’s IT needs are ever under strain, or you are looking for a comprehensive solution to your computer network security needs, a Managed Service Provider can be your best friend. A proactive Managed Service strategy offers small and mid-size companies access to an entire full staff of IT experts, with several different lines of experience and meaningful cumulative expertise to address any technical question or concern. This kind of managed service is much more affordable than traditional onsite computer repair services and doesn’t require having technicians on site during most instances. Here’s how:
There are several key advantages to using a Managed Service Support model over the traditional reactive approach to managing information technology issues. On the one hand, a proactive approach requires far more in-depth knowledge and skill sets than the reactive strategy. Computer Network Systems usually run on complex software and hardware architectures, requiring a comprehensive understanding not just of that hardware and software, but also of the business operations that go along with it. Having an experienced person on call 24 hours a day is far more efficient than having someone on call all day by yourself, trying to resolve issues as they arise. By allowing IT professionals to work as part of a team, they are able to provide the same expertise no matter when they’re required.
In addition to employing a larger number of skilled professionals, a Managed Service Support model also allows businesses to reduce their IT budget. The majority of Managed Service Support tasks are performed internally, freeing up funds that can be invested elsewhere within the organization. Additionally, a managed service support strategy offers businesses far more flexibility than the in-house traditional support model. Traditional strategies generally require a technician to be available at a specific time and place for each service request. The result is that some technical issues can easily be missed during normal business hours, thus extending the time it takes for solutions to be implemented.
With a managed services support model, technicians can be scheduled for shifts at their own convenience. If they need to travel out of town for personal or business reasons, this is entirely possible. Additionally, since everything is performed virtually in-house, there is no need for a technician to be out of the office on any given day. Businesses can even customize their managed services hours according to their needs, which means they never have to face the “probability” of their technician being unavailable. The result is that all Managed Service Support work is completed more quickly than with traditional methods.
When a technician can’t solve a problem right away, there’s a tendency for them to “break-fix” the issue. For instance, if a computer crashes, a technician might try to open the case and restart the computer. However, if they don’t know how to do so safely, they might damage the hard drive or they might do both. While it may seem like a good idea to restart the computer when something breaks down, this often does more harm than good. Instead of repairing the problem, the technician may decide to just “open up the case” and call it quits, without providing any type of customer support. Instead of letting this situation go on, companies should utilize a proactive managed services style which not only fixes problems as they occur, but provides a customer service solution when something breaks down.
By creating a Managed Service Support plan, any problem can be identified at the earliest indication, preventing it from becoming a larger issue in the future. Typically, there are three pain points that businesses need to watch for. First, when a device stops responding, it’s likely that it’s experiencing one of the following: a power failure, a software glitch, or some other type of issue which has rendered the device unusable. By having an understanding of what each of these pain points are, a technician can make the proper adjustments which will fix each specific issue.
Secondly, the user is likely to experience a few issues which might not seem like they’re related, but in actuality, have a few things in common. For example, a dead slot or a slow processor may not mean that the computer is dying, but in most cases, the two are related in one way or another. By creating a managed services model, all of these problems can be seen at once, allowing a company to fix them all at once. This also helps them avoid making the same mistakes twice, as certain parts might not be functioning right.
Finally, when a managed services model becomes available, a business can expect the least amount of downtime during peak hours. This is because a business will have a single point of contact which can be contacted at any time, making it easier to coordinate maintenance. Additionally, all of the downtime is utilized by the technicians who are monitoring the data remotely, ensuring that everything is working properly. These Managed Service Support solutions provide businesses with the best solution for handling any kind of IT service or network repair, which will help them reduce their downtime and increase their profit margin.